Community Manager y Atención al Cliente

About the role

The yoga studio is looking for a dynamic Community Manager who will also handle customer service. You will manage the studio’s digital presence, create engaging content, and provide personalized support to clients and prospects.

Key responsibilities

• Respond in person, by phone, and via WhatsApp to clients and prospects.
• Provide information on classes, schedules, memberships, promotions, and special events.
• Handle registrations, reservations, renewals, and membership follow‑up.
• Administer the studio’s social media channels (Facebook, Instagram, TikTok) and maintain a monthly publishing calendar.
• Create graphics and digital content using Canva; record and edit photos, videos, stories, and Reels.
• Publish posts and answer messages, comments, and inquiries on social platforms.
• Follow up on leads generated through digital channels.
• Support the organization of workshops, events, and special activities.
• Process payments and assist with front‑desk administrative tasks.

Required profile

• Completed high school; university studies in Marketing, Communication, Graphic Design, Advertising, Administration or related fields are desirable.
• At least 1 year of experience in community management, customer service, reception or digital marketing.
• Availability to work in Zona 14 and occasional weekend or Sunday events.
• Excellent spelling, writing, personal presentation and service attitude.

Required skills

• Facebook, Instagram, TikTok management
• Canva
• CapCut
• WhatsApp Business
• Microsoft Office
• Google Workspace

What we offer

• Monthly salary between Q5,500.00 and Q6,000.00
• All statutory benefits
• Continuous training
• Positive work environment
• Preferential access to yoga classes
• Career growth opportunities
• Job stability
• Free parking