Engagement Specialist - Software License Compliance (LATAM)

About the role

Ruvixx is looking for a full-time independent contractor Engagement Specialist to support its software license compliance and anti-piracy initiatives across Latin America. The role combines business communication, negotiation, research and case management, engaging companies and end-users on licensing issues and working toward resolutions. It is not a traditional customer support role; success requires confidence, persistence and strong interpersonal skills. Fluency in Spanish, written and spoken, is mandatory.

Key responsibilities

• Communicate with companies and end-users about licensing and compliance matters by call, email and virtual meeting
• Handle objections, discuss compliance findings and negotiate mutually acceptable resolutions
• Review case information, research online and organize documentation to support investigations
• Maintain contact with contacts, manage pending cases and follow up consistently
• Keep accurate records of interactions, case progress and outcomes in CRM systems and internal tools
• Coordinate with internal teams, share insights and contribute to process improvements

Required profile

• At least 1 year of professional experience in sales, collections, legal services, customer relations, account management, compliance or a related field
• Strong negotiation, persuasion and objection-handling skills
• Excellent verbal and written communication, able to hold professional business conversations in Spanish
• Confidence in challenging conversations and with sensitive information
• Organized, detail-oriented, able to manage several cases at once and work independently to meet deadlines
• Nice to have: B2B negotiation, debt collection or dispute resolution experience; software licensing, IP or anti-piracy background; portfolio or case management experience

Required skills

• Familiarity with CRM platforms, Excel, Google Sheets or similar tools
• Online research and data-driven case management

What we offer

• Fixed compensation of $800 USD per month plus a performance-based bonus of up to $200 USD per month
• 3-month trial period
• 100% remote work with own computer, headset and reliable internet

To apply, submit your CV highlighting relevant experience in negotiation, sales, collections, legal services, compliance or business engagement.