Jefe de Servicio al Cliente (Preventa y Postventa)

About the role

The Customer Service Manager will oversee the entire client experience from contract signing through deed delivery, ensuring timely and proactive support throughout the process. The role includes handling post‑sale claims, managing cancellations, and coordinating with clients as they approach payment completion.

Key responsibilities

• Manage the customer journey from business closure to deed receipt, providing close and timely assistance.
• Address and follow up on post‑sale complaints and cancellations, identifying root causes.
• Prepare monthly analyses of cancellations, service indicators, and NPS, presenting findings and improvement opportunities to Commercial and Operations teams.
• Coordinate with clients nearing payment completion to initiate the deed process and maintain proactive communication.
• Travel to client sites, spending approximately 40% of time in the field and 60% in the office.

Required profile

• Age between 26 and 40 years.
• Final‑year university student or graduate in Business Administration, Marketing, Industrial Engineering or a related field.
• Minimum 3 years of experience as a Customer Service or Post‑sale Supervisor, preferably in real‑estate, financial or long‑term service sectors.
• Willingness to travel nationwide and possession of a personal vehicle.
• Strong customer‑service orientation, conflict‑resolution, negotiation, retention and communication skills.
• Availability to work in Zona 10.

Required skills

What we offer

• Work schedule: Monday‑Friday 8:00 am–5:00 pm, Saturday 8:00 am–12:00 pm.
• Salary range: Q14,000 – Q16,000 per month.
• Legal benefits, parking, life and medical insurance.
• Travel expenses for trips within the country.