Technical Support Specialist

About the role

As a Technical Support Specialist you will use critical thinking and problem‑solving skills to manage complex end‑user support cases on the client’s platform. You will work closely with internal teams to ensure seamless communication and high‑quality resolutions.

Key responsibilities

• Conduct in‑depth troubleshooting and resolve complex client inquiries through main support channels.
• Investigate root causes, isolate problems and reference technical documentation.
• Collaborate with business and engineering teams for transparent communication and efficient issue resolution.
• Develop regular reports to gauge platform health and quality.
• Work with higher support tiers to enhance Monday.com products.

Required profile

• Leadership qualities, positive attitude, empathy and high energy.
• Ability to take initiative, adapt, multitask and make efficient decisions.
• Excellent interpersonal skills and commitment to customer experience.
• Creativity, proactive ownership and accountability.

Required skills

• CSS, JavaScript, HTML.
• REST APIs, JSON, SQL, SaaS platforms.
• Experience inspecting and diagnosing web and mobile applications (iOS & Android).
• Proficiency in English (B2 level) and G‑suite.