Agente de atención telefónica para banco
Grupo Ficohsa HN · Guatemala
Description du poste
About the role
The position serves as an effective communication channel between the bank and its customers. The agent will handle inquiries, manage transactions, address complaints and process transfers related to credit‑card and other banking products, while also promoting offers and informing clients about benefits.
Key responsibilities
- Answer incoming calls and provide accurate information on credit‑card and banking services.
- Process customer requests, including inquiries, complaints, and transfer operations.
- Promote bank products, special promotions, and communicate benefits to clients.
- Maintain up‑to‑date records of interactions and ensure compliance with bank policies.
Required profile
- Strong verbal communication skills to convey information clearly.
- Customer‑focused attitude with the ability to handle queries and complaints professionally.
- Basic understanding of banking and credit‑card products.
Required skills
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Grupo Ficohsa HN
Guatemala
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