Agente de Servicio al Cliente - Oficinas Centro Gerencial Las Margaritas

About the role

We are looking for a motivated Customer Service Agent to join our team at the Centro Gerencial Las Margaritas office. You will be the primary point of contact for customers, handling orders, inquiries, and post‑sale issues through multiple communication channels.

Key responsibilities

• Manage and follow up on purchase orders placed via the website.
• Answer phone calls and respond to customer queries related to their orders.
• Resolve complaints, incidents, and post‑sale questions.
• Provide support through phone and email, keeping customers informed about order status and delivery dates.
• Identify and handle pending or incomplete orders.
• Coordinate inventory‑related solutions and product availability.

Required profile

• University studies from the first year in Business Administration, Marketing, Public Auditing, Accounting or related fields.
• Minimum two years of experience in customer service, sales or client follow‑up.
• Strong problem‑solving ability and capacity to work under pressure.
• Excellent communication and teamwork skills.
• Result‑oriented with a focus on customer satisfaction.

Required skills

• Experience with billing systems.
• Basic knowledge of Microsoft Office, especially Excel, Word and Outlook.
• Proficiency in using digital tools and customer‑service platforms.

What we offer

• Competitive salary.
• Comprehensive benefits package.
• Professional development opportunities.
• Human‑focused work environment with a corporate wellness program.
• Being part of a leading, certified electronics and appliances retailer in Guatemala.