Customer Care Representative (Basic Tech Support)
IDT Corporation · Guatemala
Description du poste
About the role
We are seeking a bilingual Customer Care Representative to provide basic technical support for our software and hardware services. The role operates on a morning schedule in a hybrid setting, combining on‑site work in Zone 4 with remote tasks.
Key responsibilities
- Respond to customer inquiries via phone, chat or email and diagnose issues.
- Resolve software and hardware problems related to company‑provided devices.
- Document incidents and solutions in the ticketing system.
- Escalate complex cases to higher‑level support when necessary.
Required profile
- Minimum 6 months experience in customer service or technical support.
- High school diploma or equivalent.
- At least 80 % proficiency in English.
- Ability to work flexible hours and adapt to a hybrid work model.
Required skills
- Software troubleshooting
- Hardware troubleshooting
What we offer
- Parking subsidy.
- Life and medical insurance.
- Growth opportunities within a dynamic team.
- Statutory benefits such as Bono 14, Aguinaldo, IGSS, IRTRA and paid vacations.
Questions fréquentes
Pourquoi signalez-vous cette offre ?
Aller plus loin
Salaires, guides et recherches au Guatemala.
Postulez en 30 secondes
Entrez votre email pour postuler. Un compte sera cree automatiquement.
En continuant, vous acceptez nos conditions d'utilisation.
Deja un compte ? Connexion
Publie il y a 3 semaines
Expire dans 1 mois
31 vues · 0 interesses
Boostez vos chances
Importez votre CV : nous vous proposons les offres qui matchent votre profil.
Analyse de votre CV en cours...
IDT Corporation
Guatemala