Customer Experience Associate III

About the role

As a Customer Experience Associate III you will be the front‑line voice for Conduent, handling inbound calls, assessing client needs, and delivering timely resolutions. You will work with established scripts and guidelines to ensure service level agreements are met while providing a warm, empathetic experience.

Key responsibilities

• Assess incoming calls and determine immediate service, transfer, or follow‑up actions.
• Identify customer needs by reviewing case notes and treating each interaction as a unique case.
• Execute routine call‑center activities related to business products and services.
• Use standard scripts and guidelines under supervision to meet SLAs.
• Provide specialized information to customers and explain company policies.
• Gather required data to update internal databases accurately.
• Escalate complex issues to senior staff based on complaints or concerns.
• Own end‑to‑end resolution of customer issues and ensure compliance with all policies.
• Perform additional duties as assigned and adhere to company standards.

Required profile

• Strong analytical and operational skills with the ability to follow established procedures.
• Ability to work with limited supervision while maintaining quality and efficiency.
• Excellent problem‑solving capability and sound judgment for issue resolution.
• Effective interpersonal communication, able to exchange information clearly.
• Commitment to adhering to company policies, standards, and confidentiality.

Required skills

What we offer

• Opportunity to grow within a Fortune‑100 services environment.
• Inclusive culture that values individuality and diverse perspectives.
• Access to training, certifications, and career development resources.