Customer Service Representative (Bilingual English/Spanish)

About the role

As a Customer Service Representative at Everise, you will be responsible for assisting customers with inquiries, issues, and requests through multiple communication channels, including phone, chat, and email, while ensuring an exceptional customer experience in every interaction. You will answer questions about products and services, resolve concerns, follow up on cases, and provide clear, accurate, and friendly information.

Key responsibilities

• Answer questions about products and services via phone, chat, and email.
• Resolve customer concerns and follow up on open cases.
• Document customer interactions using internal systems.
• Follow established procedures and meet quality and satisfaction goals.
• Maintain accurate records and update CRM data.
• Collaborate with team members to improve service processes.

Required profile

• Strong customer service skills; prior experience is welcome but not required.
• Customer‑focused mindset with empathetic and professional communication.
• Excellent written and verbal communication in English and Spanish.
• Ability to work remotely with strong time‑management, self‑motivation, and basic computer/CRM proficiency.
• Positive attitude, willingness to learn, and strong teamwork skills.
• Commitment to fostering an inclusive and respectful work environment.

What we offer

• Competitive salary and performance‑based incentives.
• Paid training and ongoing learning opportunities.
• Career development and internal promotion pathways within a global organization.
• Supportive, diverse, and inclusive work environment where every team member is valued.
• Full‑time employment with the possibility to transition to hybrid or remote work after training.
• Opportunity to work with leading global brands across healthcare, travel, technology, and financial services.
• Employee recognition programs celebrating performance and achievements.
• Collaborative workplace encouraging teamwork, innovation, and continuous improvement.