Product Support Specialist – Customer Success
Podium · Guatemala
Description du poste
About the role
Podium is looking for a Product Support Specialist to help its customers in Guatemala City get the most out of its AI‑driven SaaS platform. You will act as the first point of contact, answering how‑to questions and troubleshooting issues across multiple channels.
Key responsibilities
- Respond to customer inquiries via chat, email, phone and Podium tools, providing accurate and timely resolutions.
- Become an expert on Podium’s products, both technically and from a use‑case perspective.
- Identify opportunities to increase customer value and suggest smarter ways of using the platform.
- Collaborate with Sales, Onboarding, Account Management and Retention teams to boost engagement and long‑term retention.
- Track and improve ticket resolution, case volume, and customer satisfaction metrics.
Required profile
- Fluent English communication skills.
- Based in Guatemala City, Guatemala.
- 2–3 years of SaaS customer support experience, with proven influence on business customers.
- Curious, creative and motivated to empower customers and solve problems.
Required skills
Questions fréquentes
Pourquoi signalez-vous cette offre ?
Aller plus loin
Salaires, guides et recherches au Guatemala.
Salaires par métier
Postulez en 30 secondes
Entrez votre email pour postuler. Un compte sera cree automatiquement.
En continuant, vous acceptez nos conditions d'utilisation.
Deja un compte ? Connexion
Une question sur cette offre ?
Posez-la ici : vous recevrez le récapitulatif de l'offre par e-mail, tout de suite.
Publie il y a 1 mois
Expire dans 5 jours
37 vues · 0 interesses
Boostez vos chances
Importez votre CV : nous vous proposons les offres qui matchent votre profil.
Analyse de votre CV en cours...
Podium
Guatemala
Offres similaires
-
Quality Assurance Coordinator – Call Center
Atento Guatemala -
Ejecutivo de televentas de servicios bancarios
Prowork Group Guatemala Guatemala -
Asesor de cabina
Grupo I Guatemala -
Asesor de Ventas Telefónicas
Constructiva Guatemala -
Asesor de telemarketing – tarjetas de crédito
Human Talent & Consulting Zona Cuatro