Représentant du service client

About the role

As a Customer Service Representative at TELUS Digital, you will be the primary point of contact for customers, delivering high‑quality assistance, resolving inquiries, and providing solutions with empathy and efficiency. Your goal is to ensure a positive experience in every interaction, contributing to customer satisfaction and loyalty.

Key responsibilities

• Handle inbound and outbound customer communications across various channels.
• Provide accurate information, troubleshoot issues, and offer effective solutions.
• Maintain a courteous and empathetic tone in all interactions.
• Document customer interactions and follow up as needed.
• Collaborate with team members to share knowledge and improve service processes.

Required profile

• High school diploma or ongoing university studies.
• Intermediate to advanced English proficiency.
• Excellent verbal and written communication skills.
• Strong customer‑orientation and problem‑solving ability.
• Ability to work effectively in a dynamic, team‑focused environment.
• Basic computer knowledge and familiarity with digital tools.
• Previous customer service experience is desirable but not mandatory.

Required skills

• Basic computer literacy.