Customer Experience Associate I

About the role

This entry‑level position supports Marriott customers by handling inbound calls, providing information, and resolving issues in a call‑center environment. You will work under close supervision, following established scripts and procedures to ensure a high level of service.

Key responsibilities

• Assess incoming calls and determine immediate service, transfer, or follow‑up actions.
• Identify customer needs by reviewing case notes and applying standard guidelines.
• Use scripted dialogues to meet service level agreements (SLAs) and provide specialized information.
• Gather and update necessary data in the customer database.
• Escalate complex issues to senior staff when required.
• Explain company policies clearly and empathetically to customers.
• Perform routine call‑center tasks related to business products and services.
• Adhere to all company policies and standards.

Required profile

• Entry‑level candidate with strong analytical and operational abilities.
• Ability to follow detailed procedures and work under close supervision.
• Basic understanding of business processes and data organization.
• Effective communication skills with a warm, empathetic approach.
• Problem‑solving mindset with limited discretion.

Required skills

What we offer

• Opportunity to develop a career in customer experience within a Fortune‑100 service provider.
• Supportive environment that values individuality and growth.