Legal Assistant – Client Satisfaction

About the role

We are seeking a Legal Assistant for our Client Satisfaction Department to serve as the primary point of contact for clients. No prior legal experience is required, as comprehensive training will be provided.

Key responsibilities

• Handle client communications via phone, email, text, and social media, maintaining professionalism and empathy.
• Provide timely responses, conduct follow‑up calls, status updates, and courtesy check‑ins to ensure client satisfaction.
• Document all client interactions accurately and maintain organized records.
• Address and resolve client complaints, working closely with attorneys and supervisors to find solutions.
• Support client retention by proactively addressing concerns and assisting with onboarding, training, and case‑related administrative tasks.

Required profile

• High School Diploma or equivalent.
• 2+ years bilingual customer support experience or 1+ year in a medical or legal office setting.
• Excellent verbal and written communication skills.
• Strong customer service, multitasking, problem‑solving, and conflict‑resolution abilities.
• Exceptional organizational and time‑management skills, with the ability to stay calm in challenging situations.