Ride Sharing Services Customer Service Specialist
TELUS Digital · Quezaltenango
Descripcion del puesto
About the role
The Ride Sharing Services Customer Service Specialist provides front‑line support for riders and drivers, handling inbound calls in English. You will ensure a smooth, friendly experience while addressing order and delivery issues and promoting relevant service features.
Key responsibilities
- Answer inbound calls and deliver courteous, efficient customer service in English.
- Listen actively to identify customer needs and resolve order or delivery challenges.
- Build rapport using strong communication skills to create a delightful experience.
- Leverage sales experience to upsell features or suggest menu options when appropriate.
- Collaborate with the team to keep the delivery process fast and error‑free.
Required profile
- Flexibility to work on‑site during the training period, then transition to remote work.
- Minimum High School Diploma or equivalent certification.
- English proficiency at B1 level (spoken and written, CEFR).
- Successful completion of local and international background checks.
- Employment verification and required legal documentation.
Required skills
Questions fréquentes
Por que reporta esta oferta?
Explorar más
Salarios, guías y búsquedas en Guatemala.
Salarios por profesión
Postula en 30 segundos
Ingresa tu email para postular. Se creara una cuenta automaticamente.
Al continuar, aceptas nuestras condiciones de uso.
Ya tienes cuenta? Iniciar sesion
¿Una pregunta sobre esta oferta?
Hágala aquí: recibirá el resumen completo por correo, de inmediato.
Publicado hace 1 mes
Expira en 1 semana
24 vistas · 0 interested
Aumenta tus posibilidades
Sube tu CV: te propondremos las ofertas que coinciden con tu perfil.
Analizando tu CV...
TELUS Digital
Quezaltenango
Ofertas relacionadas
-
Customer Service Specialist – External Referrals (Quetzaltenango)
TELUS Digital Quezaltenango -
Customer Service Representative – Walk‑ins (Quetzaltenango)
TELUS Digital Quezaltenango -
Remote Customer Service Representative
Sweet Epic Travels Quezaltenango -
Quality Assurance Coordinator – Call Center
Atento Guatemala -
Ejecutivo de televentas de servicios bancarios
Prowork Group Guatemala Guatemala