ServiceNow Platform Administrator

About the role

Tech Americas is looking for an experienced ServiceNow Platform Administrator to support the configuration, administration, optimization, and expansion of our ServiceNow environment. This role will play a key part in consolidating legacy platforms such as Zendesk and Autotask into a scalable, enterprise‑wide ServiceNow solution.

Key responsibilities

• Administer, configure, and maintain the ServiceNow platform, including users, roles, ACLs, workflows, business rules, UI policies, and notifications.
• Support end‑to‑end migrations from Zendesk, Autotask, and other ITSM/ticketing platforms into ServiceNow.
• Configure workflows and automations using Flow Designer and Integration Hub.
• Develop and maintain integrations using REST/SOAP APIs and other enterprise systems.
• Build dashboards, reports, and performance analytics for operational KPIs.
• Troubleshoot ServiceNow issues and support platform stability, security, and performance.
• Establish platform governance, documentation, and change management standards.

Required profile

• 5+ years of hands‑on ServiceNow administration experience in a production enterprise environment.
• Proven experience completing at least one full data and user migration into ServiceNow from another ITSM/ticketing platform.
• Strong knowledge of ServiceNow CSM, Flow Designer, Integration Hub, workflows, and reporting/analytics.
• Experience with REST/SOAP APIs and system integrations.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Excellent written and verbal communication skills.
• Bachelor’s degree in IT, Computer Science, Business, or related field, or equivalent professional experience.

Required skills

• ServiceNow administration
• ServiceNow CSM
• Flow Designer
• Integration Hub
• REST APIs
• SOAP APIs
• JavaScript
• CSS
• HTML