Silv=r™ Expert – Customer Success for Small Businesses

About the role

A Silv=r™ Expert helps small‑business owners turn plans into action. You will build trust, understand real barriers, and use clear, persuasive communication to support practical progress toward sales goals.

Key responsibilities

• Conduct proactive support calls and onboard clients to Silver Lining Action Plans.
• Implement plans, follow up on commitments, and update CINs, tickets, and deals.
• Identify risks or disengagement and collaborate within an interchangeable team.

Required profile

• Experience in customer success, account management, client support, sales, business support, coaching, hospitality, or similar client‑facing roles.
• Strong listening, questioning, influencing, and relationship‑building skills.
• Ability to manage difficult or emotionally charged conversations with empathy and professionalism.
• Confidence in holding people accountable and gaining commitment to next steps.
• Excellent written and verbal communication, strong organisational skills, and accurate documentation.
• Adaptability, collaborative team‑first mindset, and genuine interest in helping small‑business owners succeed.