Virtual Assistant for E‑commerce Support

About the role

Teamswell is seeking a Virtual Assistant to support its fast‑growing e‑commerce platform. You will handle email communications, manage listings, and ensure smooth daily operations for both buyers and sellers.

Key responsibilities

• Answer buyer and seller emails (≈20 per day) with clear, friendly responses and follow issues to resolution.
• Review and approve new listings (≈100 per day) ensuring compliance with platform guidelines.
• Monitor daily transactions, flag unusual activity, and manage the Shippo refund process.
• Maintain trackers in Google Sheets and help develop website tutorials and support resources.

Required profile

• Strong written English (B2+), warm and professional tone.
• 1‑2 years of email‑based customer service for e‑commerce or online marketplaces.
• Patient, empathetic approach with ability to explain technical steps clearly.
• Reliable high‑speed internet and a quiet dedicated workspace.

Required skills

• Proficiency with Google Workspace (Gmail, Calendar, Docs, Sheets, Google Groups).
• Experience handling PDF documents.
• Ability to quickly learn web platform administrative tools and follow written processes.