Bilingual Tech Support Representative (B2) – Up to Q7,700

About the role

GenteLabora is recruiting Bilingual Tech Support Representatives (B2 level) for Telus. The position is based 100% on‑site at Torre Pradera, Zone 10, Guatemala City, where you will provide technical assistance and troubleshooting to customers.

Required profile

• English proficiency at B2 level or higher (fluent conversational skills).
• High School Diploma (Diversificado) completed and verified.
• Basic knowledge or experience in troubleshooting hardware, software, operating systems, or network issues.
• Full flexibility to work rotating shifts, including weekends.
• Daily availability to work on‑site in Zone 10.

Required skills

• Troubleshooting hardware.
• Troubleshooting software.
• Operating systems.
• Network troubleshooting.

What we offer

• Total monthly income up to Q7,700 (base salary Q5,500 plus performance & technical bonuses Q2,200).
• Full Guatemalan labor law benefits and corporate perks.
• Fully paid comprehensive training from day one.
• Career advancement and growth opportunities within the IT and BPO sectors.