Client Insights Specialist

About the role

The Client Insights Specialist acts as the primary liaison between IQVIA and its portfolio of clients, helping them unlock the full value of IQVIA's data, insights, and analytics solutions. You will combine client relationship management, data interpretation, and business consulting to support strategic and commercial objectives.

Key responsibilities

• Ensure fulfillment of contract specifications and respond to client requests to drive satisfaction.
• Serve as the day‑to‑day contact, building and maintaining effective business relationships.
• Partner with clients to maximize the use of IQVIA products, identify growth opportunities, and expand deliverable usage.
• Monitor performance against service agreements and ensure client expectations are met.
• Research, analyze, and respond to complex client inquiries with data‑driven insights.
• Conduct product, service, and process training for clients and internal stakeholders.
• Lead client service meetings and collaborate with account teams to recommend solutions.
• Perform analyses and deliver actionable insights derived from IQVIA data and services.
• Collaborate cross‑functionally to support client success and represent IQVIA on external initiatives.

Required profile

• Bachelor’s degree in Marketing, Business, Economics, Statistics, Market Research, Communications, or a related field.
• 3–5 years of experience in client service, insights, analytics, account management, market research, consumer insights, or syndicated data environments.
• Intermediate to advanced English proficiency.
• Knowledge of the pharmaceutical market in Central America.
• Experience managing client relationships and delivering client‑facing presentations.
• Strong analytical ability to interpret data and develop actionable business recommendations.
• Excellent communication, presentation, and storytelling skills.
• Ability to manage multiple clients and competing priorities in a fast‑paced environment.

Required skills

• PowerPoint
• Excel