Customer Service Agent – Cargo Signal (4 PM – 1 AM)
Expeditors · Guatemala City
Description du poste
About the role
As a Customer Service Agent for Cargo Signal, you will be the first point of contact for customers worldwide, handling inquiries via email, chat and phone during the 4 PM – 1 AM shift.
Key responsibilities
- Receive orders, answer questions and resolve issues while maintaining high‑quality service standards.
- Input and update shipment tracking information using Cargo Signal’s software, including route planning on maps and configuring tracking devices.
- Collaborate with the global Cargo Signal Command Center team across North America, Europe and Asia to provide 24/7 support.
Required profile
- High level of English fluency (written and spoken).
- Excellent typing speed and accuracy with strong attention to detail.
- Demonstrated customer‑service focus and problem‑solving ability.
- Reliable attendance and punctuality.
Required skills
- Proficiency with Microsoft Office.
- Familiarity with web‑based map software.
- Experience using GPS trackers and cellular network tools.
What we offer
- Employee Stock Purchase Plan.
- Training and Personnel Development Program.
- Full‑time schedule: Monday‑Friday, 16:00 – 01:00.
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Expeditors
Guatemala City