Customer Service Agent – Cargo Signal (4 PM – 1 AM)

About the role

As a Customer Service Agent for Cargo Signal, you will be the first point of contact for customers worldwide, handling inquiries via email, chat and phone during the 4 PM – 1 AM shift.

Key responsibilities

• Receive orders, answer questions and resolve issues while maintaining high‑quality service standards.
• Input and update shipment tracking information using Cargo Signal’s software, including route planning on maps and configuring tracking devices.
• Collaborate with the global Cargo Signal Command Center team across North America, Europe and Asia to provide 24/7 support.

Required profile

• High level of English fluency (written and spoken).
• Excellent typing speed and accuracy with strong attention to detail.
• Demonstrated customer‑service focus and problem‑solving ability.
• Reliable attendance and punctuality.

Required skills

• Proficiency with Microsoft Office.
• Familiarity with web‑based map software.
• Experience using GPS trackers and cellular network tools.

What we offer

• Employee Stock Purchase Plan.
• Training and Personnel Development Program.
• Full‑time schedule: Monday‑Friday, 16:00 – 01:00.