Customer Service Agent – Cargo Signal

About the role

As a Customer Service Agent for Cargo Signal, you will be the first point of contact for customers worldwide, handling inquiries via email, chat, and phone. You will support the launch of Cargo Signal’s operations in Latin America and work within a global Command Center that provides 24/7 monitoring and support.

Key responsibilities

• Manage customer communications through email, phone, and chat, responding promptly and professionally.
• Provide shipment information, service details, account assistance, and basic troubleshooting.
• Enter and update order and shipment data in Cargo Signal’s software platform, ensuring accuracy.
• Track and trace shipments using internal and external applications and coordinate with service providers.
• Escalate complex issues to the appropriate internal teams while maintaining a positive customer experience.
• Develop relationships with key customers to promote satisfaction and retention.

Required profile

• Strong written and verbal communication skills in English.
• Ability to understand and process complex customer requests.
• Attention to detail and commitment to data accuracy.
• Comfort working in a fast‑paced, global team environment.

Required skills

• Proficiency with web‑based customer service and tracking software.
• Basic navigation and route‑planning tools.

What we offer

• Opportunity to join a leading global logistics company.
• Experience working with innovative cargo‑monitoring technology.
• Collaboration with experts across North America, Europe, and Asia.
• Potential for growth within Expeditors and its subsidiaries.