Post Deployment & Support Desk Analyst

About the role

We are looking for a proactive Post Deployment & Support Desk Analyst to join Vivo Care in Guatemala. The analyst will assist users of SAP Ariba and related SAP solutions, ensuring smooth adoption and high‑quality customer service.

Key responsibilities

• Monitor and resolve support requests within defined KPIs for response and resolution times.
• Coordinate with suppliers for account events, ensuring effective participation.
• Report and communicate event status to the negotiation department.
• Provide application support to the Vivo Care supervisor and team.
• Answer team queries and act as an information source.
• Create manuals, quick‑start guides, and training materials for customers and accounts.
• Conduct support sessions during tool adoption for required accounts.

Required profile

• Industrial Engineering student who has completed at least the third year of university.
• Ability to work in multidisciplinary, agile teams.
• Strong analytical and problem‑solving skills.
• Intermediate English proficiency.
• Proactive attitude and willingness to learn.

Required skills

• SAP Ariba
• SAP

What we offer

• Competitive salary.
• Statutory benefits.
• Training program and technical certifications.
• Comprehensive benefits package.
• Dynamic and collaborative work environment.
• Great opportunity for students seeking their first professional role.
• Professional development and growth.