Recepcionista – Atención al cliente y gestión de visitas
Grupo Apolo · Guatemala
Description du poste
About the role
The Receptionist will provide personalized, high‑quality service to clients and visitors, offering information about the premises and guiding them to their intended offices. This position ensures smooth visitor flow and supports various administrative tasks.
Key responsibilities
- Manage visitor registration and control, ensuring proper entry procedures.
- Provide orientation and information about facilities and available services.
- Answer telephone calls and transfer them to the appropriate departments.
- Coordinate the use of the service elevator for moving furniture and equipment.
- Handle messenger requests and monitor their correct execution.
- Request quotations and assist with administrative purchases.
- Coordinate maintenance, cleaning, and organization of assigned areas.
- Follow up on administrative processes and required documentation for various departments.
- Liaise with suppliers and support staff to execute services and maintenance.
- Maintain an excellent experience for clients, visitors, and users.
Required profile
- Graduate in Office Administration or a related field.
- Minimum 2 years experience as a Receptionist, Customer Service Assistant, or similar role.
- Experience in face‑to‑face and telephone customer service.
- Availability to work a half‑day on Saturdays.
Required skills
- Microsoft Office
- PBX telephone system
- CRM platforms
What we offer
- Additional benefits beyond statutory requirements.
- Job stability.
- Opportunities for professional growth and development.
- Excellent work environment.
- Continuous training.
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Grupo Apolo
Guatemala