Tech Support Specialist – Canvan Platform

About the role

As a Tech Support Specialist you will use critical thinking and problem‑solving abilities to handle complex end‑user cases for the Canvan Platform, a SaaS service. You will work closely with internal teams to ensure smooth communication and high‑quality resolutions for our customers.

Key responsibilities

• Conduct in‑depth troubleshooting and resolve complex client inquiries via main support channels.
• Investigate root causes, isolate problems and reference technical documentation.
• Collaborate with business and engineering teams for transparent communication and efficient issue resolution.
• Develop regular reports to monitor platform health and quality.
• Work with higher‑tier support to improve Monday.com products.
• Perform other related tasks as assigned, with mandatory schedule flexibility.

Required profile

• Leadership qualities, positive attitude, empathy and high energy.
• Initiative, adaptability and ability to multitask effectively.
• Excellent interpersonal skills and a strong commitment to customer experience.
• Creative, proactive ownership, accountability and efficient decision‑making.
• Ability to work onsite with schedule flexibility.

Required skills

• CSS
• JavaScript
• HTML
• REST APIs
• JSON
• SQL
• SaaS platform knowledge
• Web and mobile (iOS & Android) application debugging
• G‑Suite proficiency