Customer Experience Associate – Call Center

About the role

Through its associates, Conduent delivers critical mission services and solutions to Fortune 100 companies and more than 500 governments, creating exceptional results for clients and the millions who rely on them. As a Customer Experience Associate you will perform business support and technical work, using data organization and coordination skills while following established procedures.

Key responsibilities

• Assess incoming calls to provide immediate service, transfer, or schedule follow‑up for client resolution.
• Identify customer needs by reviewing case notes and treating each case individually.
• Perform routine call‑center activities related to business products and services.
• Use standard scripts and established guidelines to meet service level agreements.
• Provide customers with specialized information and explain company policies.
• Communicate in a warm, empathetic manner and gather all necessary information to update the database.
• Escalate issues to senior levels when complaints or concerns arise.
• Comply with all company policies and standards while performing other duties as assigned.

Required profile

• Ability to work analytically and operationally within defined processes.
• Entry‑level position with limited licensing, training, or certification requirements.
• Works under close supervision, following standardized procedures and detailed task descriptions.
• Problem‑solving skills to evaluate issues and deliver optimal outcomes for clients.
• Strong interpersonal skills for effective information exchange.