Call Quality Specialist
Rausch Sturm LLP · Guatemala
Job description
About the role
The Call Quality Specialist monitors collector telephone communications, ensures compliance with regulations and internal policies, and provides detailed reporting to support quality improvement.
Key responsibilities
- Daily monitoring of collector calls and confirming placement and accuracy of notes in the CLS database.
- Drafting reports on failures to comply with the Fair Debt Collection Practices Act (FDCPA), firm policies, and client guidelines.
- Preparing weekly and monthly call review data, including total calls reviewed, defect counts and types.
Required profile
- High school diploma or equivalent.
- 1‑2 years of experience in call monitoring or a related field.
Required skills
- Proficiency with the Microsoft Office suite.
- Bilingual ability is a plus.
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Published 1 hour ago
Expires 1 month from now
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Rausch Sturm LLP
Guatemala
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