Customer Experience Associate I
Conduent · Guatemala
Job description
About the role
Conduent is seeking a Customer Experience Associate I to provide business support and technical assistance through call center activities. The role involves handling customer inquiries, following established procedures, and delivering service in a warm and empathetic manner.
Key responsibilities
- Assess incoming calls, determine immediate service, transfer, or follow‑up actions.
- Identify customer needs using case notes and provide accurate information.
- Follow standard scripts and guidelines to meet service level agreements.
- Gather necessary data to update the database and escalate issues when required.
Required profile
- Entry‑level candidate with basic analytical and operational skills.
- Ability to work under close supervision and follow detailed procedures.
- Strong interpersonal communication, delivering information in a warm, empathetic tone.
Required skills
- Basic proficiency in using call‑center software and data entry tools.
- Ability to follow scripts, guidelines, and standard operating procedures.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Guatemala.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 1 day ago
Expires 1 month from now
17 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Conduent
Guatemala
Related job offers
-
Auditor de Calidad en Telemarketing
IGS I Integral Group Solution Guatemala -
Analyst - Voice (Mortgage Collections)
HCLTech Guatemala -
Collections Officer – Remote (LATAM)
Smart Apartment Data Guatemala -
Supervisor de Cobros Casa de Cobranza
Macro Recursos Humanos Zona Nueve -
Agente de Experiencia al Cliente
KEMIK.COM Mixco