Collections Officer – Remote (LATAM)
Smart Apartment Data · Guatemala
Job description
About the role
We are seeking an experienced Collections Officer to manage overdue accounts for U.S.-based customers. The role requires persistence, professionalism, and strong English communication.
Key responsibilities
- Manage a portfolio of delinquent/overdue accounts.
- Make outbound calls and send emails to follow up on outstanding payments.
- Handle customer objections and payment delays professionally.
- Negotiate payment arrangements and consistently follow up on commitments.
- Maintain accurate records and work toward daily and weekly collections targets and KPIs.
Required profile
- 2+ years of hands‑on experience in a dedicated collections role, actively managing overdue accounts and negotiating payments.
- Experience handling U.S. or international customer accounts is strongly preferred.
- Strong spoken and written English.
- Comfortable with high‑volume outbound calls and clear, concise communication.
- Ability to work with targets, performance metrics, and demonstrate firm persistence and accountability.
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Published 10 hours ago
Expires 1 month from now
9 views · 0 interested
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Smart Apartment Data
Guatemala