Customer Service Representative

About the role

Rebag is seeking an energetic Customer Service Representative to handle inbound inquiries across phone, email, and live chat. You will be the front‑line liaison for customers buying and selling luxury goods, ensuring a smooth and satisfying experience.

Key responsibilities

• Answer all incoming customer service phone calls and emails promptly.
• Engage with customers via live chat as requests arise.
• Identify customer needs, clarify order information, investigate issues, and provide solutions or alternatives.
• Build relationships with customers and act as a liaison between headquarters and retail departments.
• Maintain accurate records of interactions in the support system.

Required profile

• At least 1 year of customer service experience, preferably in a fast‑changing retail or eCommerce environment.
• Strong attention to detail and ability to prioritize tasks.
• Excellent written and verbal English communication skills.
• Ability to handle high call volumes and multitask in a fast‑paced setting.
• Startup‑mindset with a positive, hands‑on attitude.

Required skills

• Proficiency with Google Suite.
• Experience using Zendesk.
• Familiarity with Shopify.

What we offer

• A mission‑driven team focused on sustainable luxury.
• Opportunities to contribute ideas and shape business growth.
• Supportive environment that respects personal downtime.
• Potential for rapid career advancement as the company scales.