Junior Financial Crimes Investigator

About the role

You will join TELUS Digital’s Trust & Safety team as a Junior Financial Crimes Investigator, analysing fraud and KYC cases to protect the platform and its users. The role combines investigative research, risk evaluation and collaboration with compliance officers, using modern cyber‑investigation tools.

Key responsibilities

• Review dispositions from front‑line agents, verify accuracy and conduct risk evaluations of escalated cases.
• Utilise global legal and cybersecurity platforms to perform user identification checks and detect debit/credit‑card fraud red flags.
• Carry out OSINT and public‑record research on individuals, entities and events linked to current or prospective customers.
• Analyse customer identification, business operations, KYC information and transaction history to spot gaps and unusual activity.
• Identify fraud trends, draft policy recommendations and support internal training materials.
• Participate in ad‑hoc projects, regulator inquiries and compliance‑related reviews.

Required profile

• Fluency in English (minimum B2 level).
• At least 1 year of experience in financial law enforcement, fraud, AML compliance or related financial‑crime roles.
• Ability to work under pressure and meet time‑budget constraints.
• Strong investigative and analytical mindset with proven problem‑solving skills.

Required skills

• Advanced data analysis tools and data‑visualisation techniques.
• Open‑source intelligence (OSINT) and public‑record research.
• Familiarity with global legal and cybersecurity platforms for user verification.