Post Deployment & Support Desk Analyst (SAP Ariba)

About the role

We are looking for a Post Deployment & Support Desk Analyst to assist users of SAP Ariba and related solutions. The role focuses on guiding users, creating valuable documentation, and ensuring high-quality customer service throughout the adoption process.

Key responsibilities

• Monitor and resolve support requests in line with defined response-time and resolution KPIs.
• Coordinate with suppliers for account-related events to guarantee their participation.
• Report and communicate event status to the negotiation department.
• Provide application support to the Vivo Care supervisor and manager.
• Answer team queries and act as a knowledge source.
• Develop manuals, quick-start guides, and training materials for clients and internal users.
• Conduct support sessions during tool adoption for accounts that require assistance.

Required profile

• Industrial Engineering student who has completed the third year of university.
• Ability to work in multidisciplinary, agile teams.
• Strong analytical and problem-solving skills.
• Intermediate level of English.
• Proactive attitude and willingness to learn.

Required skills

• SAP Ariba

What we offer

• Competitive salary and statutory benefits.
• Training and technical certification program.
• Comprehensive benefits package.
• Dynamic, collaborative work environment.
• Great opportunity for students seeking their first professional role.
• Professional development and career growth.