Post Deployment & Support Desk Analyst (SAP Ariba)
vivo · Guatemala
Descripcion del puesto
About the role
We are looking for a Post Deployment & Support Desk Analyst to assist users of SAP Ariba and related solutions. The role focuses on guiding users, creating valuable documentation, and ensuring high-quality customer service throughout the adoption process.
Key responsibilities
- Monitor and resolve support requests in line with defined response-time and resolution KPIs.
- Coordinate with suppliers for account-related events to guarantee their participation.
- Report and communicate event status to the negotiation department.
- Provide application support to the Vivo Care supervisor and manager.
- Answer team queries and act as a knowledge source.
- Develop manuals, quick-start guides, and training materials for clients and internal users.
- Conduct support sessions during tool adoption for accounts that require assistance.
Required profile
- Industrial Engineering student who has completed the third year of university.
- Ability to work in multidisciplinary, agile teams.
- Strong analytical and problem-solving skills.
- Intermediate level of English.
- Proactive attitude and willingness to learn.
Required skills
- SAP Ariba
What we offer
- Competitive salary and statutory benefits.
- Training and technical certification program.
- Comprehensive benefits package.
- Dynamic, collaborative work environment.
- Great opportunity for students seeking their first professional role.
- Professional development and career growth.
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Publicado hace 1 semana
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vivo
Guatemala
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