Salesforce Business Analyst – Data Cloud & Agentforce

About the role

Inallmedia.com, a global technology and design firm working with remote teams across LATAM, is hiring a full-time vendor Salesforce Business Analyst for its Enterprise Experience project. The team is sunsetting a legacy Informatica MDM system and starting a greenfield implementation of Salesforce Data Cloud with no legacy code migration. The analyst acts as the link between business stakeholders (Marketing, Product) and technical teams, designing unified data flows, driving data quality and enabling next-generation sales and marketing capabilities. The role is remote and requires alignment with EST/CST.

Key responsibilities

• Gather requirements with marketing leaders and product managers and turn them into Data Cloud use cases and technical specifications.
• Design and optimize data flows, integrations and business processes in Salesforce Data Cloud.
• Support data teams so that data pipelines feed reliable analytics, reporting and business intelligence.
• Bridge business stakeholders, Salesforce Administrators and data engineering teams.
• Contribute to a fresh-start implementation of Salesforce Data Cloud without legacy migration.

Required profile

• 3-5+ years in a Salesforce Business Analyst role or a related functional Salesforce capacity.
• Proven ability to elicit requirements, manage stakeholders, document and turn business needs into technical specs.
• Fluent English for daily written and verbal communication.
• Flexibility to overlap with North American business hours.

Required skills

• Core Salesforce configuration and platform administration, including Salesforce Flow Builder.
• Hands-on experience with Agentforce.
• Deep understanding of CRM structures such as Leads, Accounts and Opportunities.
• Basic to intermediate SQL for data validation and quality checks.
• Nice to have: hands-on Salesforce Data Cloud, Snowflake or Customer 360; MDM and data governance; Go-To-Market or MarTech experience; enterprise reporting background.