Shipping Customer Service Specialist

About the role

We are seeking a reliable, service‑oriented Shipping Customer Service Specialist to join our customer experience team. In this role you will assist customers with shipping inquiries, track packages, resolve issues, and provide accurate logistics information while maintaining a positive, professional attitude.

Key responsibilities

• Handle shipping and tracking inquiries with precision and professionalism.
• Process and resolve lost‑package claims and delivery delays.
• Manage customer account inquiries and shipping documentation.
• Monitor package tracking and provide proactive delivery updates.
• Coordinate with logistics teams to resolve complex shipping issues.
• Document shipping incidents and maintain accurate case records.
• Assist customers with international shipping requirements.
• Ensure compliance with shipping regulations and procedures.
• Provide guidance on packaging and shipping options.
• Maintain up‑to‑date knowledge of shipping policies and service standards.

Required profile

• 1+ years of experience in customer service, logistics, or related fields (desirable).
• Minimum High School Diploma or equivalent.
• English proficiency at B2 level (spoken & written).
• Schedule flexibility, including evenings, weekends, and holidays.
• Willingness to work on‑site.

Required skills