Technical Support Administrator

About the role

The Technical Support Administrator provides first‑line assistance to FINCA Impact Finance employees, ensuring that all endpoint devices operate smoothly and securely. This role combines incident resolution, hardware setup, and software maintenance while delivering a high level of customer service.

Key responsibilities

• Analyze and resolve incidents and service inquiries received via the corporate service desk, email, MS Teams or in person.
• Install, configure, and troubleshoot endpoint hardware such as desktops, laptops, thin clients, smartphones, tablets, printers and scanners.
• Perform software installation, driver updates, and configuration of productivity tools and specialized applications.
• Test and implement approved hardware and software upgrades, coordinating with third‑party vendors as needed.
• Maintain optimal workstation performance through antivirus scans, disk and memory optimization, and regular cleanup of temporary files.
• Stay current with mobile device standards and improve skills in smartphone setup and maintenance.
• Execute scheduled hardware maintenance and provide remote or on‑site fixes, including system upgrades and configuration changes.

Required profile

• Strong commitment to delivering prompt and courteous technical support.
• Ability to prioritize incidents based on urgency and impact.
• Excellent communication skills for interacting with end‑users across various channels.
• Willingness to continuously update technical knowledge, especially in mobile device management.

Required skills

• Windows operating system installation and troubleshooting.
• Microsoft Office suite.
• Hardware troubleshooting for desktops, laptops, thin clients, smartphones, tablets, printers and scanners.
• Driver installation and updates.
• Antivirus software management.
• Disk and memory optimization techniques.
• Browser cache and temporary file cleanup.
• Remote desktop support tools.
• MS Teams and email client configuration.
• Mobile device setup and maintenance.