Asesor del servicio de atención al cliente

About the role

We are looking for a responsible, proactive individual with an excellent service attitude to join our team as a Customer Service Advisor. The position is full‑time and based on‑site in Guatemala City, where you will be the first point of contact for our customers across phone and digital channels.

Key responsibilities

• Handle and follow up on customer inquiries via phone and digital platforms.
• Provide clear, accurate information about products, services, and processes.
• Manage requests, questions, and complaints until they are fully resolved.
• Accurately record each interaction in the appropriate systems.
• Track pending cases and keep customers informed of progress.
• Escalate issues that require support from other departments.
• Meet established service, quality, and productivity indicators.
• Assist with various operational and customer‑service activities.

Required profile

• Complete high‑school education.
• Previous experience in customer service, call center, or similar roles (preferred).
• Excellent verbal and written communication skills.
• Proficiency with computers and Microsoft Office tools.
• Ability to quickly learn and use new platforms.
• Strong customer orientation and problem‑solving capability.
• Organized, responsible, and initiative‑driven.
• Availability to work onsite.

Required skills

• Microsoft Office

What we offer

• Full‑time, onsite position with a supportive team environment.