Customer Service Advisor
RapiXchange · Guatemala
Description du poste
About the role
We are looking for a Customer Service Advisor to join our team and provide friendly, efficient support to our clients across phone and digital channels. The role involves handling inquiries, offering product guidance, and ensuring a smooth post‑sale experience.
Key responsibilities
- Answer client calls and respond to messages on digital platforms.
- Resolve and follow up on customer queries.
- Provide support and information about our financial and technology products.
- Conduct post‑sale follow‑up to ensure satisfaction.
- Maintain up‑to‑date client records.
- Manage customer interactions on social media.
Required profile
- Strong orientation toward service and problem‑solving.
- Excellent communication and writing skills.
- Good organizational abilities and attention to detail.
- Ability to learn quickly about financial and technological products.
- Team‑player mindset.
Required skills
What we offer
- Opportunity to work in a dynamic, technology‑focused environment.
- Professional development and training on financial products.
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RapiXchange
Guatemala
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