Customer Service Agent – English
Alorica · Guatemala
Description du poste
About the role
As a member of our #CoolCenter, you’ll work in an exciting and collaborative environment alongside a diverse team of experienced professionals who are committed to helping you grow your career. As an Alorican, you’ll enjoy a competitive compensation package, outstanding benefits, and real opportunities for growth.
Key responsibilities
- Provide accurate, timely, and empathetic support to users.
- Use internal tools and follow established procedures (SOPs).
- Stay updated on policies and processes.
- Gather additional information when needed and provide clear, effective solutions.
Required profile
- Advanced level of English.
- 18+ years old.
- Complete documentation.
- High school diploma (verifiable).
- Full-time availability.
What we offer
- Base salary up to Q5,500 (depending on the assigned campaign).
- Two days off per week.
- Birthday leave.
- Referral bonuses with no limit.
- Legal and superior benefits.
- 100% paid training from day one.
- Badge discounts at stores, restaurants, gyms, free parking, and more.
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