Customer Service Representative B2
Professional Business Consulting · Guatemala
Description du poste
About the role
We are looking for a motivated Customer Service Representative to join a well‑known company’s call‑center team. The role involves handling inbound calls, resolving client inquiries, and ensuring a high‑quality service experience.
Key responsibilities
- Provide attentive customer service through phone calls.
- Resolve queries and deliver clear, timely information.
- Follow up on requests and ongoing cases.
- Maintain professional communication with customers.
- Achieve the performance indicators and objectives set for the position.
- Guarantee a consistent, quality service experience.
Required profile
- Minimum English proficiency at B2 level (mandatory).
- Complete secondary education.
- Excellent verbal communication abilities.
- Strong orientation toward service and customer care.
- Immediate availability for full‑time work.
- Willingness to work rotating schedules that may change weekly, with two rotating days off per week.
Required skills
- Excel
What we offer
- Base salary.
- Performance‑based bonus (up to an unspecified amount).
- Paid training.
- Opportunities for professional growth and development.
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Professional Business Consulting
Guatemala