Operations Manager

About the role

The Operations Manager will design and maintain efficient operational systems that support business needs. The role requires strong multitasking abilities and collaboration across multiple business units, with a preference for experience in tech support or sales environments.

Key responsibilities

• Establish and maintain business standards for accuracy, productivity, and reliability.
• Manage daily business functions and monitor operational performance.
• Prepare annual performance reviews and reevaluate processes.
• Ensure compliance with regulatory, legal, and policy requirements.
• Manage budget alignment with business goals.
• Identify improvement opportunities and support process-improvement initiatives.
• Collaborate with Operations, Training, Quality and other units to achieve performance objectives.
• Analyze operational results and provide recommendations to leadership.

Required profile

• Minimum 3 years of experience in a similar operations role.
• Previous experience in Tech Support and/or Sales environments is highly preferred.
• Experience in a BPO or Contact Center environment is preferred.
• Strong organizational, communication, problem-solving and decision-making abilities.
• Ability to multitask, prioritize responsibilities and work effectively with multiple groups.
• Leadership and interpersonal skills suitable for a fast-paced environment.

Required skills

• Proficiency with Microsoft Office.