Ride Sharing Services Customer Service Specialist
TELUS Digital · Quezaltenango
Description du poste
About the role
The Ride Sharing Services Customer Service Specialist provides front‑line support for riders and drivers, handling inbound calls in English. You will ensure a smooth, friendly experience while addressing order and delivery issues and promoting relevant service features.
Key responsibilities
- Answer inbound calls and deliver courteous, efficient customer service in English.
- Listen actively to identify customer needs and resolve order or delivery challenges.
- Build rapport using strong communication skills to create a delightful experience.
- Leverage sales experience to upsell features or suggest menu options when appropriate.
- Collaborate with the team to keep the delivery process fast and error‑free.
Required profile
- Flexibility to work on‑site during the training period, then transition to remote work.
- Minimum High School Diploma or equivalent certification.
- English proficiency at B1 level (spoken and written, CEFR).
- Successful completion of local and international background checks.
- Employment verification and required legal documentation.
Required skills
Questions fréquentes
Pourquoi signalez-vous cette offre ?
Aller plus loin
Salaires, guides et recherches au Guatemala.
Salaires par métier
Postulez en 30 secondes
Entrez votre email pour postuler. Un compte sera cree automatiquement.
En continuant, vous acceptez nos conditions d'utilisation.
Deja un compte ? Connexion
Une question sur cette offre ?
Posez-la ici : vous recevrez le récapitulatif de l'offre par e-mail, tout de suite.
Publie il y a 1 mois
Expire dans 2 jours
28 vues · 0 interesses
Boostez vos chances
Importez votre CV : nous vous proposons les offres qui matchent votre profil.
Analyse de votre CV en cours...
TELUS Digital
Quezaltenango
Offres similaires
-
Customer Service Specialist – External Referrals (Quetzaltenango)
TELUS Digital Quezaltenango -
Customer Service Representative – Walk‑ins (Quetzaltenango)
TELUS Digital Quezaltenango -
Remote Customer Service Representative
Sweet Epic Travels Quezaltenango -
Customer Experience Associate I
Conduent Guatemala -
Supervisor de Cobros Casa de Cobranza
Macro Recursos Humanos Zona Nueve