Agente de Call Center – Oficinas Centrales

About the role

Grupo Distelsa is looking for a motivated Call Center Agent to join its central offices. The role focuses on delivering excellent telephone service, handling customer inquiries, and ensuring a high‑quality experience for clients.

Key responsibilities

• Answer inbound calls and provide information on products, services and promotions.
• Manage customer queries, complaints and requests promptly and efficiently.
• Follow up on cases and requirements until they are fully resolved.
• Record and update customer information in corporate systems.
• Make follow‑up calls when required.
• Meet the quality, productivity and satisfaction indicators set by the department.

Required profile

• Complete secondary education; university studies are a plus.
• Minimum 1 year of experience in customer service, call‑center or related positions.
• Excellent verbal communication and negotiation abilities.
• Proficiency with Microsoft Office and other computer tools.
• Availability to work rotating schedules.
• Service orientation, teamwork and problem‑solving skills.

Required skills

• Microsoft Office

What we offer

• Competitive salary.
• Extensive benefits package.
• Opportunities for professional development.
• Human‑focused work environment.
• Comprehensive corporate wellness program.
• Being part of a leading, certified company in Guatemala.