Customer Experience Associate I

About the role

As a Customer Experience Associate I, you will be the first point of contact for clients, handling inbound calls, providing information about business products and services, and ensuring a warm, empathetic interaction. This entry‑level position supports Conduent’s mission‑critical solutions for Fortune 100 companies and government agencies.

Key responsibilities

• Assess incoming calls and determine whether to resolve immediately, transfer, or schedule follow‑up.
• Identify customer needs by reviewing case notes and applying standard scripts.
• Provide specialized information, explain company policies, and update the customer database with accurate details.
• Escalate complex issues to senior staff according to established guidelines.
• Maintain compliance with all company policies, service level agreements (SLAs), and quality standards.

Required profile

• Ability to follow detailed procedures and work under close supervision.
• Strong analytical mindset for evaluating issues and proposing solutions.
• Excellent communication skills with a focus on empathy and clarity.
• Entry‑level candidate with no specific licensing or certification requirements.

Required skills

• Proficiency in using standard call‑center scripts and guidelines.
• Basic data entry and database update capabilities.
• Familiarity with handling service level agreements (SLAs).

What we offer

• Opportunities for personal growth within a diverse, inclusive culture.
• Exposure to high‑impact projects serving major corporate and government clients.
• Supportive environment that values individuality and continuous learning.