Operations Specialist

About the role

The Operations Specialist supports the Regional Operations Manager in delivering efficient, high‑quality operational services across the Belize, Guatemala and Mexico Business Units, acting as a key partner to internal stakeholders.

Key responsibilities

• Support the Regional Operations Manager in delivering efficient, high‑quality operational services across Belize, Guatemala and Mexico Business Units.
• Coordinate operational support activities and ensure compliance with TNC policies, financial standards and legal requirements.
• Administer HR transactions, partner with HR, finance and legal teams, and oversee onboarding, performance reviews and staff delegations.
• Monitor staff timesheets, assist with budget and forecast preparation, and manage confidential information.
• Supervise administrative and operational staff, providing coaching, performance support and fostering an inclusive team culture.

Required profile

• Strong customer‑service orientation with ability to build trusted relationships with internal stakeholders.
• Continuous‑improvement mindset, actively identifying and implementing process enhancements.
• Strategic and operational perspective, linking day‑to‑day activities with broader organizational goals.
• Analytical and process‑oriented approach using data and feedback to solve problems.
• Fluency in Spanish and English, with experience handling confidential information.