Remote Customer Service Agent (Home Services)
Virtustant · Guatemala
Descripcion del puesto
About the role
We are looking for a dedicated Remote Customer Service Agent to handle inbound calls and inquiries for a portfolio of home‑services businesses, including cleaning and construction. The position is fully remote, offering full‑time hours and comprehensive training.
Key responsibilities
- Answer incoming calls and respond to customer inquiries promptly.
- Schedule, reschedule, and confirm appointments with clients.
- Follow up with customers to ensure timely resolutions.
- Maintain professionalism and composure when dealing with angry or frustrated callers.
Required profile
- Native or C2 level English proficiency.
- Confident phone communication skills.
- Strong problem‑solving and customer‑service orientation.
- Reliable high‑speed internet and a quiet workspace.
- Willingness to work weekends if needed.
Required skills
- Microsoft Excel
- Workiz (preferred)
- Jobber (a plus)
- Tresta (a plus)
What we offer
- Full‑time remote position (45 hours per week, 08:00‑18:00 CT).
- Payment in USD or local currency, based on candidate preference.
- Opportunity to work in a fast‑paced, supportive environment with provided training.
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Publicado hace 3 semanas
Expira en 1 mes
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Virtustant
Guatemala
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