Technical Support Analyst

About the role

As a Technical Support Analyst you will use critical thinking and problem‑solving abilities to handle complex end‑user issues. You will work closely with internal teams to ensure smooth communication and high‑quality resolutions while supporting a SaaS platform.

Key responsibilities

• Conduct in‑depth troubleshooting and resolve complex client inquiries via primary support channels.
• Investigate root causes, isolate problems and reference technical documentation.
• Collaborate with business and engineering teams for transparent communication and efficient issue resolution.
• Develop regular reports to monitor platform health and quality.
• Work with higher‑level support tiers to improve Monday.com products.
• Perform other related tasks as assigned, with mandatory schedule flexibility.

Required profile

• Leadership qualities, positive attitude, empathy and high energy.
• Ability to take initiative, adapt quickly and multitask effectively.
• Excellent interpersonal skills and a strong commitment to customer experience.
• Creativity, proactive ownership, accountability and efficient decision‑making.

Required skills

• CSS, JavaScript, HTML
• REST API, JSON
• SQL
• SaaS platform experience
• Inspection and diagnosis of web and mobile applications (iOS & Android)
• Proficiency with G Suite