Call Center Representative

About the role

We are seeking a remote Call Center Representative to manage inbound and outbound calls for our US & Canada insurance market. The role includes handling customer interactions, qualifying leads, and performing administrative tasks such as scheduling meetings and maintaining records.

Key responsibilities

• Handle inbound and outbound calls to qualify leads and make live transfers.
• Qualify prospects and resolve client queries.
• Prepare customer spreadsheets and maintain online records.
• Maintain a high level of professionalism while communicating with clients.

Required profile

• Laptop or desktop with a minimum CPU score of 5000 (AMD Ryzen / Intel i5 8th Gen or higher) and at least 8 GB RAM; Windows 11 or recent macOS.
• Fiber‑optic internet connection.
• Availability to work 8–9 hour shifts, five days a week, within EST hours (9 AM – 9 PM EST).
• Excellent command of English.
• Comfortable handling objections and engaging in professional conversation.
• Ability to thrive in a fast‑paced virtual environment.
• Strong work ethic, willingness to learn, and growth mindset.

Required skills

• Experience with communication tools.

What we offer

• Base monthly salary of USD 700.
• Performance‑based bonuses up to USD 500 per month.