Call Center Sales Intake Specialist – Remote (LATAM)

About the role

We are looking for a high‑energy, empathetic Legal Intake Specialist who will be the first point of contact for individuals seeking legal help after an injury. The role involves listening, qualifying, and warmly introducing potential clients to our partner legal teams using an assumptive, sales‑minded approach.

Key responsibilities

• Respond to incoming inquiries via phone, web forms, and chat in real time, providing rapid, attentive support to individuals seeking legal help after an injury.
• Conduct concise (5–8 minute) compassionate discovery calls to gather essential case details such as incident information, injuries, liability, and insurance status.
• Apply proprietary scripts and strict qualification criteria to quickly determine case fit for partner legal teams.
• Use an assumptive, sales‑minded approach to perform live warm transfers to partner legal teams or schedule timely callbacks for qualified leads.
• Accurately document all caller information, case details, and outcomes in Salesforce, ensuring data accuracy and completeness.
• Manage follow‑ups for pending leads, maintaining an organized pipeline and re‑engaging prospects who were not ready to proceed on initial contact.

Required profile

• Strong English communication skills (C1 level), both verbal and written.
• Fully bilingual, fluent in both English and Spanish.
• At least 1 year of experience in a high‑volume call center, customer service, or medical/legal office environment.
• Exceptional verbal communication skills with the ability to mirror a caller’s tone, demonstrate empathy, and build rapport quickly.
• Sales‑minded approach focused on educating callers and guiding them toward action.
• Tech‑savvy and comfortable typing 45+ WPM while speaking with callers and navigating multiple software platforms.

Required skills

• Salesforce

What we offer

• Earn $5‑$8/hour DOE (full‑time, 40 hours/week).
• Performance‑based incentives.
• 100% remote work environment.
• 6 paid time‑off (PTO) days per year.
• Opportunity to work closely with leadership and legal professionals.