Digital Support Engineer

About the role

Tigo is looking for a Digital Support Engineer to provide specialized technical support and advice to corporate clients and strategic accounts on cloud solutions, cybersecurity, SD-WAN and digital services. The goal is to ensure service continuity, security and optimal performance, manage incidents efficiently and deliver an excellent customer experience.

Required profile

• Degree in Telecommunications, Systems, Electronics or a related field.
• 2+ years of advanced technical support for digital services.
• Understanding of support processes.
• Intermediate English.

Required skills

• Solid knowledge of cloud infrastructure (AWS, Azure, VMware, Microsoft and Google licensing).
• Certifications such as AWS Certified Cloud Practitioner, AWS Certified Solutions Architect - Associate, or AWS Certified CloudOps Engineer.
• Office 365 management.
• High knowledge of cloud solutions, operating systems and servers, databases, digital cybersecurity solutions, SD-WAN, wireless, IPRAN, GPON and programming.
• Analytical thinking, critical thinking, leadership, customer orientation, proactivity and quality focus.